Terms and Conditions

Last updated: 2026-06-23

These terms and conditions (“Terms“) govern your use of careproacademy.co.uk (the “Site“) and any courses, certificates, or services purchased through it (the “Services“), operated by:

Care Pro Academy
Mundells, Welwyn Garden City AL7 1FT, United Kingdom
Contact: hello@careproacademy.co.uk

By creating an account, enrolling on a course, or making a purchase, you agree to these Terms. Please read them carefully before purchasing.

1. Who can use this Site

You must be at least 18 years old, or have the consent of a parent or guardian, to create an account or make a purchase. By registering, you confirm the information you provide is accurate and that you’ll keep it up to date.

2. Courses and content

We make reasonable efforts to ensure course content is accurate, current, and relevant to UK care and healthcare-sector practice, but course completion does not by itself constitute professional registration, licensing, or a guarantee of employment. Where a course (such as Basic Life Support) leads to a certificate, that certificate reflects completion of our course content and any assessment criteria stated on the course page — it is not a substitute for any statutory or employer-specific certification requirement unless explicitly stated.

3. Accounts

You’re responsible for keeping your login credentials secure and for all activity that happens under your account. Tell us immediately if you suspect unauthorised access. We reserve the right to suspend or close accounts that breach these Terms, attempt to circumvent course access controls, or are used fraudulently.

4. Pricing and payment

  • All prices are shown in GBP and include VAT where applicable, unless stated otherwise.
  • Payment is processed securely via WooPayments at the time of purchase. We do not store your full card details.
  • We may change course prices at any time, but a change will never affect an order you’ve already completed.
  • If a payment fails, is reversed, or a chargeback is raised, we may suspend access to the related course until the matter is resolved.

5. Your right to cancel (Consumer Contracts Regulations 2013)

If you’re a consumer buying from us in the UK, you normally have a 14-day “cooling-off” period during which you can cancel a purchase for a full refund, starting from the day of purchase.

However, our courses are supplied as digital content with immediate access. Because of this:

  • When you complete checkout, we will ask you to expressly confirm that you want immediate access to the course and to acknowledge that, by doing so, you lose your right to cancel under the Consumer Contracts Regulations 2013 once access has begun.
  • If you do not provide this confirmation, we won’t grant access until the 14-day period has passed or you confirm you’re happy to proceed immediately.
  • This does not affect your separate right to a refund or replacement if a course is faulty, not as described, or not fit for purpose, under the Consumer Rights Act 2015.

6. Refunds outside the cancellation period

Aside from the statutory rights above, refund requests made after you’ve started a course are considered case by case. Contact hello@careproacademy.co.uk with your order details and we’ll respond within a reasonable time.

7. Acceptable use

When using the Site or our courses, you agree not to:

  • Share your account or course access with anyone else
  • Copy, record, redistribute, or resell course content or certificates
  • Attempt to falsify assessment results or certification
  • Use the Site in any way that’s unlawful, fraudulent, or harmful to us or other users

We may suspend or terminate access for anyone who breaches this section, without refund, where the breach is serious or repeated.

8. Intellectual property

All course materials, videos, text, branding, and assessments on the Site are owned by us or our licensors. Purchasing a course gives you a personal, non-transferable licence to access that content for your own learning — it does not transfer any ownership or right to redistribute it.

9. Changes to courses and the Site

We may update, improve, or discontinue course content or features at any time. If we discontinue a course you’re actively enrolled in, we will offer a full refund or an alternative course of equivalent value.

10. Force majeure

We are not liable for delays or failures in performing our obligations caused by circumstances beyond our reasonable control, including but not limited to acts of God, war, strikes, or technical failures of third-party services we rely on (such as our hosting, payment, or email providers).

11. Liability

  • Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot legally be limited or excluded.
  • Subject to the above, our liability to you for any claim relating to the Services is limited to the amount you paid for the relevant course.
  • We’re not liable for indirect or consequential losses, or for any decision you make in a professional or clinical setting — our courses are educational and do not replace your employer’s own training, supervision, or competency sign-off requirements.

12. Availability of the Site

We aim to keep the Site available at all times but don’t guarantee uninterrupted access, and we’re not liable for losses caused by downtime, maintenance, or factors outside our reasonable control.

13. Accessibility

We’re committed to making the Site and our course materials accessible. If you need any content in an alternative format, contact us using the details in Section 16 and we’ll do our reasonable best to help.

14. Changes to these Terms

We may update these Terms from time to time. The version in force is the one published on the Site at the time of your purchase. Material changes will be highlighted where reasonably practicable.

15. Governing law, language, and disputes

These Terms are drafted in English and, in the event of any dispute over translation or interpretation, the English version shall prevail. These Terms are governed by the laws of England and Wales. If a dispute arises, we encourage you to contact us first so we can try to resolve it directly. Any unresolved dispute will be subject to the exclusive jurisdiction of the courts of England and Wales, without affecting any mandatory consumer protections that apply in your country of residence.

16. Contact us

Questions about these Terms, an order, or a refund request can be sent to hello@careproacademy.co.uk.