Last updated: 2026-06-26
This policy sets out when you are entitled to a refund or cancellation for courses purchased through careproacademy.co.uk (the “Site”), operated by:
Care Pro Academy
Mundells, Welwyn Garden City AL7 1FT, United Kingdom
Contact: hello@careproacademy.co.uk
1. Your statutory right to cancel (14-day cooling-off period)
If you are a consumer purchasing a course in the United Kingdom, you have the right to cancel your order and receive a full refund within 14 calendar days of the date of purchase, under the Consumer Contracts Regulations 2013.
Exception — immediate digital access: Our courses are supplied as digital content with access granted immediately on purchase. At checkout, you will be asked to confirm that you want immediate access to the course and acknowledge that by requesting immediate access, you waive your right to cancel under the Consumer Contracts Regulations 2013 once access has begun.
If you do not provide this confirmation, access will not be granted until the 14-day cooling-off period has expired, or you explicitly confirm in writing that you accept the waiver.
To cancel within 14 days without waiving your right (i.e. if you have not yet started the course and did not confirm immediate access), contact us at hello@careproacademy.co.uk before access begins. We will confirm cancellation and issue a full refund within 14 days of your cancellation notice.
2. Faulty, misdescribed, or unfit courses
Regardless of the cancellation position above, you remain entitled to a remedy under the Consumer Rights Act 2015 if a course is:
- Faulty — for example, videos do not load, assessments do not function, or certificates cannot be generated
- Not as described — the course content differs materially from what was advertised
- Not fit for purpose — the course does not meet the educational standard a reasonable person would expect
In these cases, contact us at hello@careproacademy.co.uk with your order number and a description of the problem. We will attempt to fix the issue within a reasonable time at no cost to you, or where a fix is not possible, offer a full or partial refund as appropriate under the Act.
3. Refunds after course access has begun (discretionary)
If you have started a course and the cooling-off period has expired or the waiver applies, we do not offer automatic refunds. However, we consider requests case by case where you have experienced significant technical difficulties that prevented you from accessing course content, or exceptional personal circumstances apply, at our sole discretion.
To request a discretionary refund, contact hello@careproacademy.co.uk with your full name, order number, date of purchase, and reason for the request. We will respond within 5 working days.
4. How refunds are processed
Approved refunds are returned to the original payment method used at checkout. Processing time is typically 5–10 business days depending on your card issuer. We do not offer refunds in cash or by any payment method other than the original.
5. Courses purchased through a third party or employer
If your course was purchased on your behalf by an employer or training coordinator, the right to cancel and request a refund rests with the purchasing organisation, not the individual learner. Employers should contact hello@careproacademy.co.uk directly.
6. Contact us
All refund and cancellation requests must be submitted in writing to: hello@careproacademy.co.uk
Please include your order number in the subject line. We aim to respond to all queries within 2 working days.